We're here to help

How can we help?

Find answers about fundraising, donations, payments, accounts and campaign safety.

Getting started

Learn how to create your account and launch your first fundraiser.

Donations & payments

Mobile Money, receipts, failed payments and refunds.

Safety & verification

Understand verification, reporting and how we help protect the community.

Platform features

What YabisoFund offers today for organizers and donors.

Amounts separated by currency

Every fundraiser tracks its goal and donations in its own currency (USD or CDF). Amounts are never mixed together, including on your dashboard.

Identity verification (KYC)

Organizers can get their identity — or their organization's — verified to display a trust badge to donors.

Withdrawal tracking

Request a withdrawal from your dashboard and track its status: transaction reference, admin note and full history, one click away on "Details".

Featured fundraiser

Our team highlights one trusted fundraiser on the homepage. Otherwise, the most recent active fundraiser is shown there automatically.

Frequently asked questions

Quick answers to common questions.

Create an account, choose your cause, tell your story, set your target and publish your fundraiser.
Donors choose an amount and complete payment via mobile money.
Yes, via Vodacom M-Pesa, Orange Money, Airtel Money or Africell Money.
Contact our support team with the campaign details through the contact form.
To avoid any confusion, we never add up amounts in different currencies. Every total (donations received, goal, etc.) is shown currency by currency, everywhere on the platform.
Verification confirms your identity (or your organization's) to donors and speeds up how quickly our team reviews your withdrawal requests.
From your dashboard, request a withdrawal to your registered payout method. Our team reviews it and processes it; you can track the transaction reference and status at any time via the "Details" button.
Our team manually selects one active fundraiser to feature. If none is selected, the most recent active fundraiser is shown there automatically.
Our recommendations

For organizers

Get your account verified as soon as you launch — it reassures donors and speeds up your withdrawals.
Add a clear photo and tell a specific story rather than a generic one.
Post regular updates to show how funds are being used.
Set a realistic goal in the currency that fits your community.

For donors

Check the verification badge before donating to a fundraiser.
Read the fundraiser's updates to see how funds are used.
Report anything that looks suspicious through the contact form.